Taunrix AI ("we," "our," or "us"), located at 1160 Garfield St N, Winnipeg, MB R3E 2P1, Canada, is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when you:
- Create an account (name, email address, company name, job title)
- Subscribe to a plan (billing information, payment details)
- Contact us through forms or email (message content, contact details)
- Connect data sources to the platform (database credentials, API keys)
1.2 Business Data
When you connect your data sources to Taunrix AI, our agents access and process your business data to provide analytics insights. This may include financial data, product usage metrics, marketing performance data, operational metrics, and customer data. We process this data solely to provide our Services and do not use it for any other purpose.
1.3 Automatically Collected Information
When you access our platform, we automatically collect certain technical information, including:
- Device and browser information (type, version, operating system)
- IP address and approximate location
- Usage data (features accessed, time spent, interaction patterns)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining the Taunrix AI platform and services
- Processing your business data to generate analytics insights
- Communicating with you about your account, updates, and support
- Improving and optimizing our platform and AI agent performance
- Processing payments and managing subscriptions
- Ensuring platform security and preventing fraud
- Complying with legal obligations
3. Data Processing and AI
Taunrix AI uses artificial intelligence agents to analyze your business data. Our AI processing:
- Operates within your connected data boundaries — agents only analyze data you explicitly connect
- Does not use your business data to train general-purpose AI models
- Generates insights specific to your organization that are not shared with other customers
- Employs industry-standard encryption for data in transit and at rest
Our multi-agent architecture ensures that different AI agents handle different domains of your data with appropriate access controls and data isolation measures.
4. Data Sharing and Disclosure
We do not sell your personal information or business data. We may share information only in the following circumstances:
- Service Providers: We may share data with trusted third-party vendors who help us operate our platform (e.g., cloud infrastructure, payment processing). These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with third parties when you explicitly authorize us to do so.
5. Data Security
We implement comprehensive security measures to protect your information, including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Role-based access controls and multi-factor authentication
- Regular security audits and penetration testing
- SOC 2 Type II compliance framework
- Isolated data processing environments for each customer
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information and business data for as long as necessary to provide our Services and fulfill the purposes described in this policy. Specifically:
- Account data is retained while your account is active
- Business data connected to the platform is retained during your active subscription
- Upon account deletion, we remove or anonymize your data within 90 days
- Certain data may be retained longer if required by law or for legitimate business purposes
7. Your Rights Under Canadian Law
Under PIPEDA and applicable Canadian provincial privacy laws, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you. We will respond to access requests within 30 days as required by PIPEDA.
- Correction: Request correction of inaccurate or incomplete personal information
- Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
- Deletion: Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact our Privacy Officer at hello@taunrix-ai.com or through our contact form.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze platform usage, and support our operations. You can control cookie preferences through your browser settings. Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
9. Consent
In accordance with PIPEDA, we obtain your consent for the collection, use, and disclosure of your personal information. By using our Services, you consent to the practices described in this Privacy Policy. Where required, we will obtain express consent for specific uses of your data. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.
10. International Data Transfers
Taunrix AI is based in Canada. Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal information outside of Canada, we ensure that appropriate safeguards are in place in compliance with PIPEDA, including contractual protections requiring that your data receives a comparable level of protection.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly in compliance with applicable Canadian laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer:
- Email: hello@taunrix-ai.com
- Address: 1160 Garfield St N, Winnipeg, MB R3E 2P1, Canada
- Through our contact form
You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about how your personal information is being handled.